Returns & Exchanges
At GORGIE, your satisfaction is our priority, but due to the perishable nature of our beverages, we can only accept returns for items that arrive damaged or defective. If there is an issue with your order, please contact our support team within 14 days of delivery for a full refund or replacement.
Contact Support
Email our customer experience team at [email protected] with your order number and a brief description of the issue.
Provide Proof
To expedite the process for damaged goods, please attach a clear photo of the product and the shipping box as they arrived.
Await Evaluation
Our team will review your request within 2 business days and notify you of the approval or rejection of your refund or exchange.
Receive Resolution
Once approved, a replacement shipment will be dispatched or a credit will be applied to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing